The goal of C&G Savings Bank, based in Altoona, is to create a positive, friendly, and energetic environment for both their employees and customers. Being dedicated to identifying ways to achieve that goal, the Bank invested in a personnel position to facilitate collaborative efforts to create and maintain this environment. In November 2009, Linda DeAngelis experienced a title change from Accounting and Employee Benefits Officer to Staff Services Director, which expanded her role at C&G Savings Bank to include some functions to focus on the environment that the Bank creates for their employees and customers.
The Bank established processes to provide personal and meaningful recognition to their employees for their positive contributions. C&G Savings Bank relies on surveying both their employees and customers to obtain feedback about the Bank’s environment and activities. When employees begin and end their jobs, they are given an interview. Though these surveys are not new, the Bank continually monitors and analyzes the data in order to improve their practices.
More recently, C&G Savings Bank implemented annual employee satisfaction surveys. The Bank values the opinions of their employees and relies on survey responses to improve the workplace practices and environment, including those to increase employee morale. One question asks, “What about our company excites you?”
Read the full story in November’s issue of Transactions Magazine. Aren’t a subscriber? Visit the Transactions page on this website or call PACB at 717-231-7447 to start receiving the magazine.